Contact us today!
866-348-2602

Total Tech Care Blog

Total Tech Care has been serving Florida since 2001, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

IT Trends SMBs Should Focus On in 2020

IT Trends SMBs Should Focus On in 2020

Technology is a key part of operating a business nowadays, which is why advancements in business technology solutions are so important for organizations to keep pace with. Let’s review a few solutions and technologies that we predict businesses will (or at least, should) focus on this year.

Business Automation

As businesses have strict cost considerations to take into account, it is likely that automation will grow in popularity. While perhaps more expensive to initially implement, automated solutions can easily provide a return on investment by clearing schedules of the annoying (if necessary) repetitive tasks that otherwise eat up your human employees’ time. This combination of machine learning and artificial intelligence is known as Robotic Process Automation and enables businesses to greatly reduce how often human employees need to interfere in these tasks.

Some professionals have been hesitant to invest in AI-driven solutions, primarily due to incomplete algorithms and the negative opinion towards “replacing human jobs with robots.” However, artificial intelligence has seen some success in reducing HR costs through its inclusion in some software, and so RPA is experiencing considerable growth.

Furthermore, many of the solutions available today can be used in more simple applications, including the improvement of communications, reducing process inefficiency, and eliminating redundancy.

The Internet of Things

“Smart” devices are quickly becoming the new norm, even in the business environment. Many establishments are directing their budgets toward devices meant to improve security, evaluate utility usage, manage supply chains, and other operations.

The prevailing motivation behind implementing and integrating these devices is simple: better cost control. If a business has the tools to track and manage their costs, the entirety of the business can be better optimized. When fewer resources are expended on a business’ crucial interactions and processes, the business inherently becomes more sustainable.

Various Cloud Services

While it may seem like there has been ample time to take advantage of every aspect of the cloud’s capabilities, new services and utilities are still emerging. Sure, most businesses have adopted the cloud to support their email and file sharing needs, but this is the relative tip of the iceberg as far as the cloud’s potential is concerned. Businesses can now consider options like Infrastructure as a Service (IaaS), Security as a Service (SECaaS), and even AI as a Service (AIaaS), confident in the reliability of these increasingly popular utilities and others.

Cloud vendors are also creating new services to see to a business’ needs. The largest cloud vendors can effectively fill any requirement a business has through increasingly specific services. As a result, SMBs definitely have options to help resolve their operational hurdles.

Cybersecurity Awareness

At this point, there is plenty of precedent to establish -- without any doubt -- that businesses of every size, industry, and resource level need to have a cybersecurity strategy in place. While many may argue that enterprise-grade security solutions are above their means, the aforementioned precedent makes this argument untenable. 66 percent of all SMBs were targeted by some kind of cyberattack in 2019, and 2020 is already projected to be just as bad, if not worse.

Fortunately, there are ways that a business can improve their cybersecurity preparedness, such as:

  • Staff training - It is a simple concept: the more able your employees are to spot and properly handle a potential cyberattack (like phishing), the less likely your organization is to be victimized. Security has improved greatly, thanks to methods like encryption, rendering your employees your most vulnerable point. Properly training your staff to identify and report suspected threats, the safer your network will be.
  • Threat intelligence - If you know how you are most likely to be attacked, based on the vulnerabilities that cybercriminals usually target, you will be better prepared to handle these attacks. Think of this as the practical application of “knowledge is power.”
  • Multi-layering - With all the potential security issues that businesses face today, businesses of all sizes need to have a strategy in place to reduce all risks that face them. Therefore, all businesses and especially small businesses, need to have redundant file backup, DNS protection strategies, and AI/machine learning-enabled security features in place.

Improved Mobility

For the past decade, businesses have struggled with mobilizing their workforce. As a result, with today’s emphasis on remote work and other mobility-related concerns, solutions that enable a mobile workforce while eliminating risk have increased in importance. Now, increased connectivity, improved data security, and data protection policies like Bring Your Own Device (BYOD) allow your operations to be completed from inside and outside of your workplace, with resources safely delivered to your employees as they need them.

Total Tech Care can help businesses around Florida adopt these approaches, or improve their use of them, to assist their operations and boost profitable productivity. To learn more, give us a call at 866-348-2602.

 

Comments

No comments made yet. Be the first to submit a comment
Already Registered? Login Here
Guest
Thursday, 24 April 2025
If you'd like to register, please fill in the username, password and name fields.

Blog Archive

Sign Up for Our Newsletter

  • First Name *
  • Last Name *

      Free Consultation

      Sign up today for a
      FREE Network Consultation

      How secure is your IT infrastructure?
      Let us evaluate it for free!

      Sign up Now!

      Free Consultation
       

      Tag Cloud

      Security Tip of the Week Technology Best Practices Business Computing Cloud Privacy Hackers Productivity Hosted Solutions Software Efficiency Business Google Network Security Microsoft Internet Email Malware Backup Workplace Tips Innovation Data User Tips Computer Mobile Devices Hardware IT Services Disaster Recovery Android VoIP communications Smartphones Business Continuity Communication IT Support Miscellaneous Smartphone Mobile Device Small Business Network Browser Productivity Collaboration Quick Tips Cybersecurity Business Management Users Phishing Upgrade Managed IT Services Windows Outsourced IT Data Backup Ransomware Windows 10 Data Recovery Cloud Computing Office Server Save Money Passwords Windows 10 Virtualization Gadgets Saving Money Holiday Social Media Tech Term Chrome Managed IT Services Automation Managed Service Microsoft Office Computers Artificial Intelligence Facebook Operating System Cybercrime Internet of Things BYOD Wi-Fi Mobile Device Management Networking IT Support Health Hacking Spam Covid-19 Alert Office 365 Telephone Systems Information Information Technology Managed Service Provider Remote BDR Bandwidth Recovery Employer-Employee Relationship Social Engineering Mobility Router Law Enforcement Remote Monitoring Mobile Computing Application App History Password Money Encryption Data Breach Applications Big Data Human Resources Mobile Office How To Private Cloud Managed IT Blockchain Paperless Office Data Storage Office Tips Patch Management Apps Training VPN Remote Computing Government Flexibility HaaS Marketing WiFi IT solutions Entertainment Website Budget Bring Your Own Device Data Management Work/Life Balance Wireless Vulnerability Windows 7 Word Gmail Infrastructure Voice over Internet Protocol Settings Servers Google Drive Two-factor Authentication Data Security Avoiding Downtime Mouse User Error Vendor Managed Services Meetings Display Save Time USB Risk Management Software as a Service Telephone System Hacker Staff Employee/Employer Relationship Cleaning Machine Learning RMM Conferencing The Internet of Things Connectivity Remote Work Scam Lithium-ion battery End of Support Education Physical Security Safety Firewall Vendor Management HIPAA Sports Redundancy Virtual Reality Keyboard Apple Data Protection Social Comparison Samsung Computer Accessories Managed Services Provider CES Database Document Management Value Wireless Technology Solid State Drive How to Wearable Technology Electronic Medical Records Downtime Business Technology Remote Workers Content Management Spam Blocking Access Control Printer Retail Hard Drives Instant Messaging Processor Bluetooth Hiring/Firing Data storage Robot Virtual Assistant Excel Authentication Automobile Biometrics Hard Drive Virtual Desktop Computing Infrastructure Going Green IT Consultant Update DDoS Computing Business Intelligence SharePoint Humor Audit Google Docs Battery Worker IT Management Identity Theft Shadow IT Legal Digital Signage Customer Service Botnet Environment IT Plan Internet Exlporer Fax Server Augmented Reality Unsupported Software Fraud PDF Procurement Net Neutrality SaaS Charger Workplace Strategy Remote Worker Proactive IT Compliance Cryptocurrency Help Desk OneNote Computer Care Virus Best Practice Printing YouTube Current Events Network Congestion eWaste Black Market Unified Threat Management Telephony Hosted Computing Cryptomining Root Cause Analysis Business Owner Point of Sale GDPR Personal Tablets NarrowBand Supply Chain Management Entrepreneur Wireless Internet HBO Online Shopping Managing Stress Knowledge Music Search Monitoring File Sharing Batteries Skype Inventory Data loss Specifications iPhone Cameras Windows 8.1 Shortcut Camera Digitize Cost Management Wire Windows Server 2008 R2 Outlook Evernote Leadership Troubleshooting Travel Customer relationships Social Networking Start Menu Manufacturing Screen Mirroring Millennials Loyalty Files Email Best Practices Printers IT Assessment Chromecast Smart Office Frequently Asked Questions Wireless Charging Books Running Cable Computer Tips Managed IT Service Mobile Security Cameras Windows 10s Biometric Security Cast Workforce Colocation Printer Server Virtual CIO Uninterrupted Power Supply Virtual Private Network OneDrive Memory Peripheral Tip of the week Cables webinar Emergency Public Cloud Employer Employee Relationship Monitor Digital Security Cameras Using Data Professional Services Nanotechnology 5G Telecommuting Assessment Project Management Copiers Quick Tip Windows Server 2008 Cortana Reputation Ergonomics Streaming Media Science Tools Digital Signature Smartwatch OLED Content Television Tech Support Warranty Development Laptop PCI DSS HVAC Virtual Machine Google Apps Techology Distributed Denial of Service Customers 2FA Customer Relationship Management Fiber Optics Analysis Employee Messaging Analyitcs Devices Cabling Audiobook Public Computer Administrator Transportation Touchpad Policy Programming Enterprise Content Management Hypervisor Regulations Computer Fan Consultant Rootkit Dark mode MSP Trend Micro Accountants SMS Thought Leadership Default App Credit Cards Politics Advertising Analytics Microchip Antivirus Benefits Procedure Password Management Saving Time Password Manager Workers Google Search FENG Multi-Factor Security Best Available dark theme Notifications Shopping Windows 8 Search Engine AI Twitter IT Infrastructure WIndows 7 IBM IT service Smart Technology FinTech NIST Flash Business Mangement Bing Smart Tech Trending Relocation Social Network Tablet Addiction Investment Software Tips Amazon Supercomputer Domains Video Games Employees Employee/Employer Relationships Sync Recycling Emails Practices ISP Worker Commute IaaS Windows 365 Maintenance Wiring Windows Media Player Video Conferencing Bloatware Cache ROI Amazon Web Services Experience User PowerPoint Scalability Two Factor Authentication Sales Safe Mode Bitcoin Criminal Shortcuts Netflix

      Top Blog

      The reasoning for this is simple: you want to make sure that operations are proceeding as intended, even if you’re not there. If you completely check out from the workplace every time you leave, you could return from your vacation to a complete and total disaster that may have been prevented with y...
      QR-Code